Effective Date: April 20, 2024
Your satisfaction is our top priority. Please refer to the policy relevant to your location below:
🇬🇧 United Kingdom Customers
At Let’s Connect UK, we want you to shop with confidence. If you’re not satisfied with your purchase, we’re here to help.
Returns
Eligibility:
Returns must be requested within 7 calendar days of receiving your item.
Condition:
Items must be unused, in their original condition, and include all original packaging.
Proof of Purchase:
A valid receipt or proof of purchase is required.
Refunds
Inspection:
Once the return is received, we’ll inspect it and notify you of the approval status.
Processing:
Approved refunds will be processed to the original method of payment.
Timing may vary based on your payment provider.
Shipping
Return Costs:
You are responsible for return shipping costs.
Note: Shipping charges are non-refundable.
Deductions:
If a refund is issued, return shipping costs will be deducted from the total refund.
Non-Returnable Items
Customized or personalized products
Downloadable digital items
Exchanges
We currently do not offer direct exchanges. To replace an item, initiate a return and place a new order.
Contact Us
📧 Email: info@letsconnectcard.com
📞 Phone: +44 7300 230 524
📍 Address: Kalair Court, 1st Floor, Marston Road, Wolverhampton, England, WV2 4NJ
🌍 International Customers (UAE, Australia, Canada, etc.)
We are committed to offering the same excellent service globally. This policy applies to customers in:
🇦🇪 UAE | 🇦🇺 Australia | 🇨🇦 Canada | 🇩🇪 Germany | 🇫🇷 France
🇮🇪 Ireland | 🇲🇾 Malaysia | 🇳🇱 Netherlands | 🇸🇬 Singapore | 🇺🇸 USA
Returns & Exchanges
Eligibility:
You can request a return or exchange within 30 days of receiving your product.
We accept returns for both defective and non-defective items.
Product Condition:
Items must be in new condition, unused, and with all original packaging.
Proof of Purchase:
A valid receipt or proof of purchase is required.
Method & Fees
Return Method:
Returns and exchanges must be handled in-store or through your purchase platform.
Restocking Fees:
No restocking fees will be charged.
Shipping:
Customers are responsible for return shipping costs.
These shipping fees are non-refundable.
Refunds
Inspection & Approval:
Once returned items are received, we will inspect them and notify you of the outcome.
Processing Time:
Approved refunds are processed to your original payment method within 7 business days.
Non-Returnable Items
Customized or personalized items
Digital/downloadable software
Need Help?
Contact our international support team:
📧 Email: info@letsconnectcard.com
📞 Phone: +44 7300 230 524