Effective Date: July 10, 2024
At Let’s Connect, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to assist you. Please review the details of our Refund and Return Policy below.
Returns
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Eligibility:
- You have 7 calendar days from the date you received your item to request a return.
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Condition:
- Returned items must be unused, in their original condition, and include all original packaging.
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Proof of Purchase:
- A valid receipt or proof of purchase is required for processing returns.
Refunds
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Inspection:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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Processing:
- If your return is approved, we will process the refund to your original method of payment.
- The timeframe for receiving the refund depends on your payment provider’s policies.
Shipping
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Return Shipping Costs:
- You are responsible for covering the shipping costs for returning your item.
- Note: Shipping costs are non-refundable.
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Deduction of Shipping Costs:
- If a refund is issued, the cost of return shipping will be deducted from your refund amount.
Non-Returnable Items
Certain products are non-returnable, including but not limited to:
- Custom Products: Items that are personalized or customized based on your preferences.
- Downloadable Software Products: Digital items that are delivered electronically.
Exchanges
We do not offer direct exchanges at this time. If you would like to replace an item, please process a return and place a new order.
Contact Us
If you have any questions or need further assistance with our Refund and Return Policy, please don’t hesitate to contact us:
- Email: info@letsconnectcard.com
- Phone: +44 7300 230 524
- Address: Kalair Court, 1st Floor, Marston Road, Wolverhampton, England, WV2 4NJ